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Store Policy

TERMS & CONDITIONS

We prioritize hygiene standards and therefore discourage the return of brushes and tools due to their intimate nature.

 

However, we offer a 10-day exchange policy upon receipt of your order, subject to the following terms and conditions:

 

1. Provide a picture or video of the "damaged" item/product.

2. If the purchased item was part of a set or multi-item pack, only that specific item will be replaced.

3. This replacement policy does not apply to items marked as non-exchangeable or non-returnable.

4. CVL Beauty LTD will cover the delivery/shipping costs associated with replacing a product.

 

Once you've met these requirements, please reach out to customer service at hello@cvlbeauty.com. Include your order number, details of the complaint, and the item you wish to be replaced.

PRIVACY & SAFETY

Customer data is only used for order processing, communication, and improving the shopping experience.

Personal information is not shared with third parties without consent, except as required by law.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Google Pay

- Apple Pay

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