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FAQs

  • Where can I purchase the CVL Beauty products?
    You can purchase CVL BEAUTY Tools and Accessories online at www.cvlbeauty.com or www.valerielawson.com. In Europe, you can purchase CVL Beauty Tools and Accessories from www.myrunwaygroup.com
  • Do you ship internationally?
    Yes, we ship through multiple shipping partners to any country.
  • I have received my tracking number but the number is not working. What do I do?
    We process shipments 7 days a week but our shipping partners only pick up shipments Monday to Friday and not on holidays. Please allow 24hrs after you receive your tracking number to check for your package and if you receive your tracking number on a weekend or holiday allow 24hrs after the first business day.
  • I think my product is defective, what do I do?
    The quality of CVL Beauty products is of the highest importance to us and even with our rigorous quality checks occasionally a defective product can slip through. If you think you might have received a defective product please email a picture of the product to us at hello@cvlbeauty.com and we will send off a replacement.
  • The product I want is sold out, what do I do?
    As some of our products are favorites, they may sell out occasionally. We will keep you informed via our social media platforms @cvlbeautyofficial when items are back in stock. You can also join our mailing list or waitlist on the website www.cvlbeauty.com to receive notifications as soon as they become available again.
  • What is the process for booking your services?
    In-person bookings should be requested to be booked online. Once the date, location (town or city), and further details are confirmed, we will require payment and a signed contract to confirm the booking. Online Bookings can be booked directly online.
  • How far in advance do I need to book? What is the earliest I can book?
    We kindly request a minimum of 3 months' notice for your booking. We recommend reaching out to us as soon as you confirm your event date and location to confirm and secure your desired dates
  • Do you provide bridal trials?
    Yes, we offer bridal trials upon request. We encourage brides to schedule an online introduction call or an-in-person trial session depending on both Valerie and the bride's availability. This allows us to establish a connection and collaborate on a look that complements the bride for her special event. Please ensure to confirm available trial dates before your event.
  • Will Valerie be doing my makeup by herself?
    Valerie exclusively handles all bridal appointments herself. Each bride receives her personalized attention and expertise, guaranteeing the best possible results for your special day.
  • Do you have a walk-in studio?
    Currently, we only offer home and location services.
  • How far in advance do I have to book?
    We kindly request a minimum of 1 month's booking. It's advisable to contact us promptly once your desired date and location are confirmed, to secure your preferred slot and avoid any scheduling conflicts.
  • Can I make payment directly on the day of the booking?
    We require full payment to confirm your booking at least 2 weeks before your booking date.
  • How long does a session take?
    A session typically takes about an hour to an hour and thirty minutes. However, the duration may vary based on unforeseen circumstances.
  • How long will it take to receive a product after a return & exchange is initiated?
    It depends on the region we will be delivering in, but shipping takes between 2 - 10 working days.
  • I used debit card for purchase. Can I exchange my order?
    Due to hygiene considerations, we do not offer exchanges for brushes.
  • My item arrived damaged, what should I do?
    Always make it a point to inspect your package before the delivery person leaves. If you had someone pick up on your behalf or used your personal dispatch, please ensure it is inspected before he/she leaves the studio.
  • I ordered / received the wrong product. Can I return it?
    If you mistakenly ordered the wrong product, please ensure it is returned unopened, unused, unmarred and not defaced in any manner within 24 hours. If you received the wrong product you can only return it in exchange for the right one. There’s no cash refund in both situations however CVL Beauty will cover the delivery cost if we sent you the wrong product. You must contact us as soon as possible and items must be returned with no defect and unused.
  • Can I return CVL Beauty products bought from other CVL Beauty retailers to the CVL Beauty shop?
    No, products bought from a specific retailer can only be returned to that retailer if need be. You must note that the exchange and return policy of that retailer might be different from that of CVL Beauty.
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