Question 1

Where can I purchase the CVL Beauty products?

Accepted Answer

You can purchase CVL BEAUTY Tools and Accessories online at www.cvlbeauty.com or www.valerielawson.com.

In Europe, you can purchase CVL Beauty Tools and Accessories from www.myrunwaygroup.com

Question 2

Do you ship internationally?

Accepted Answer

Yes, we ship through multiple shipping partners to any country.

Question 3

I have received my tracking number but the number is not working. What do I do?

Accepted Answer

We process shipments 7 days a week but our shipping partners only pick up shipments Monday to Friday and not on holidays.

Please allow 24hrs after you receive your tracking number to check for your package and if you receive your tracking number on a weekend or holiday allow 24hrs after the first business day.

Question 4

I think my product is defective, what do I do?

Accepted Answer

The quality of CVL Beauty products is of the highest importance to us and even with our rigorous quality checks occasionally a defective product can slip through. If you think you might have received a defective product please email a picture of the product to us at hello@cvlbeauty.com and we will send off a replacement.

Question 5

The product I want is sold out, what do I do?

Accepted Answer

As some of our products are favorites, they may sell out occasionally. We will keep you informed via our social media platforms @cvlbeautyofficial when items are back in stock. You can also join our mailing list or waitlist on the website www.cvlbeauty.com to receive notifications as soon as they become available again.

FAQs

Where can I purchase the CVL Beauty products?

Do you ship internationally?

I have received my tracking number but the number is not working. What do I do?

I think my product is defective, what do I do?

The product I want is sold out, what do I do?

Contact

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